When you place an order for goods from our website, we will typically process, pack and dispatch your order within 2-6 business days from the clearing of your payment (Cash/Debit/Credit Card). Debit card or check payments may take longer to process. We will not process your order until payment has been cleared in full.
Typically orders are dispatched via courier. Most orders arrive 2 to 6 business days after shipment, however, orders sent to addresses in remote locations may take longer than 7 business days to arrive.
A signature may be required upon delivery and our couriers may refuse to leave packages unattended, with a minor or without a signature confirming receipt.
We shall not be held responsible for lost or stolen shipments unless explicitly insured by us. In the event your goods are not delivered within the reasonable shipping timeframe applicable to your location, you must notify us in writing via email (diksha@propharma.ae).
We reserve the right to cancel, terminate and refuse shipment of any order at our discretion. All associated fees and charges will be refunded in full in such an event, as specifically described in our Return and Refund Policies below.
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