If you are unhappy with your purchase, please let us know via email that includes the reason for return within 7 days from the day of the purchase. If you would like request for replacement or refund, you will need to send us the Delivery Note/Receipt copy along with the email for validation purposes. Unless faulty, it shall be reported within 14 days from the day of the purchase. Once your request has been approved, Replacement/Refund Policies will be applied.
Note that it is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We expect this to mean that you have kept all original packaging and that item(s) is undamaged and unused. Otherwise, the replacement/refund request may be denied.
For customers from all other countries, please contact our Customer Service Team via +971 2 658 5509 / diksha@propharma.ae to obtain a return authorization number and return address.
The cost of returning goods is solely yours to bear. We cannot pay, repay, issue a shipping label or reimburse you in any way for the shipping and handling costs associated with goods that you wish to return.
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